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	faqs Product FAQs What is Konect? What are the benefits of Konect? Why is Konect the best access serverware solution available for small and mid-size businesses? What are the advantages of Konect in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? What are the differences between Konect and Microsoft Terminal Services? How are Konect and pcAnywhere™ or GoToMyPC® different? Why would I choose Konect if I am currently using Citrix? How secure is Konect? What types of applications can I access using Konect? Does Konect run on thin clients? Does Konect require Microsoft terminal server licensing? How does Konect licensing work? Is .rdp ThinPrint required as part of the Konect software purchase? Technical FAQs Where is Konect installed? How simple is Konect to configure? Do Konect users require any setup? What types of applications can I access using Konect? Does Konect require the purchase of a web server to function? What types of authentication protocols does Konect utilize? If I am currently using Citrix, how easy is it to migrate to Konect? Does Konect support SSL? Can Konect hosted applications interact with local desktop applications? Will the Konect Client install and run on MAC or Linux OS's? Can you map more than one drive letter with the Konect drive? Can I install the Konect software on Windows 2000/XP/Vista client machines? Do I have to use Internet Explorer to download the Konect Client? Can the Konect Drive map file shares from Linux? Do I need to install Konect in a Domain environment? Do I need to install Konect on every application server? Does Konect work with HTTPS? Can the Konect software work with Windows Server 2003 x64 Edition? Can you remove access to the local C:\ through Konect? Can the Konect Drive publish hidden file shares? Does Konect run on thin clients? Does Konect require Microsoft terminal server licensing? How does Konect licensing work? Does Microsoft terminal services need to be in Per-User or Per Device mode when installing? Is .rdp Thin Print required as part of the Konect software? Does the Konect Client auto-update? Can the Konect Drive make use of a drive letter that is already being used? What kind of Internet connection is required for Konect? How many concurrent Konect users are recommended per server? Can I install additional Microsoft terminal server CALs on a Small Business Server 2003? How can I see how many Konect licenses I have? Where can I download the Konect trial software? How do I register my Konect software? Can I apply my old Konect license activation key to a new version of Konect? Can I transfer my Konect license to another server? Can I print in Konect if I do not use the .rdp Thin Print module? Can Konect and Citrix run on the same server? When I upgrade my Konect software do I have to uninstall the old version? Can Konect auto-logoff users? Does Konect use more bandwidth than standard Microsoft terminal server? Can Konect work within a VPN? Where is Konect installed within the server? Can I drag and drop files onto the Konect Drive from my local client PC? Can I save my Konect Drive files to my local PC? What happens when my Konect software license key expires? Will Konect work over an unsecured wireless network? Can Konect be used for remote administration? Why do I need to enable Webdav in IIS? How long does the Konect software take to install? What is Konect's impact on my server? Can I use Konect when traveling overseas? Can Konect be installed on a Domain Controller? Can I install the Konect Client on my server? Do I need to install Microsoft Terminal Services? Administration FAQs How do I administer Konect? How do I manage users and role-based access to networked resources with Konect? Purchase & Pricing FAQs How can I purchase Konect? Are there a minimum number of licenses or an initial purchase requirement? What are the costs of Konect license packs? Whom do I contact in order to obtain a Konect Starter Kit, and Connection licenses? How can I evaluate Konect? Do you sell and market Konect through resellers and partners? Support FAQs What product support is currently available? Product FAQs Q: What is Konect? A: Konect is a serverware software solution that allows you to centrally manage and deploy networked resources to your users. Konect seamlessly integrates and delivers server-hosted applications, networked files, data sources, web resources and services to employee computers in a highly secure environment without a Terminal Server desktop session. The delivery of these services is done through a normal desktop environment, relieving the demands placed on you by traditional Terminal Services desktop delivery. Back to top Q: What are the benefits of Konect? A: Konect is a highly cost effective software solution for small and mid-size businesses. And with its innovative delivery of networked resources, Konect eliminates the challenges you may have faced with other traditional terminal server applications: No more desktop confusion. Reduced training times and elimination of re-training. Seamless local and remote accessibility. Simplified security administration. Leverages existing infrastructure. Visit the Solutions section on our website for further information. Back to top Q: Why is Konect the best access serverware software solution available for small and mid-size businesses? A: Konect enables small and mid-size businesses with the highly cost effective access serverware software solution needed to support an increasingly mobile workforce, to enable the use of remote offices, and to deploy server-hosted applications and resources to users. See Pricing for further information. Back to top Q: What are the advantages of Konect in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? A: There are several to consider. Desktop-to-desktop solutions require costly software resources to be installed and maintained on each host PC, utilizing all available licenses for one product. In this desktop-to-desktop environment only one user can be logged on to the host PC at any time. And these solutions do not allow you to limit access to applications and resources based on security. Konect is deployed on your server. Konect centralizes software deployment from your server delivering applications and resources to only the right people when needed. Konect allows multiple users access to the same networked resources at any give time. And Konect centralizes application resources saving companies, time, resources and licensing application costs. Back to top Q: What are the differences between Konect and Microsoft Terminal Services? A: One of the main benefits of Konect is that it provides user specific application publishing not available in a traditional Terminal Services solution. In addition, a second terminal server desktop is not required to deliver user specific applications. Back to top Q: How are Konect and pcAnywhere™ or GoToMyPC® different? A: pcAnywhere and GoToMyPC are desktop-to-desktop solutions which allow one user to access one host computer from a remote location. In contrast to the limitations of these one-to-one solutions, Konect is a serverware software solution that allows many users to access the same networked resources from a remote location. Back to top Q: Why would I choose Konect if I am currently using Citrix? A: Konect eliminates many of the challenges you may have faced with other traditional Terminal Services applications: No more desktop confusion - Users work from a normal desktop environment to access local and server-based resources, never having to flip back and forth between local and server desktops. Reduced training times and elimination of re-training - Konect integrates into your users’ normal desktop environment, becoming an accessible resource like any other on their desktop. Simplified deployment, support, and maintenance - Konect is easily deployed on your existing server infrastructure in a matter of minutes and you can have your users accessing network resources shortly thereafter. Because of the user-friendliness of Konect you gain all of the advantages of a Citrix MetaFrame XP implementation with none of the challenges. Cost - Konect is priced for small and mid-size businesses and is therefore a fraction of the cost of a typical Citrix deployment. Back to top Q: How secure is Konect? A: Konect provides users with secure Internet access to networked resources, applications, and data without the cost or complexity of a VPN (Virtual Private Network). Using industry-standard encryption technology, all Konect traffic between the client and the server is secure. Back to top Q: What types of applications can I access using Konect? A: Konect gives your users access to all of your traditional or web-based applications. In addition, Konect manages users’ access to data sources, documents, web content and services. Back to top Q: Does Konect run on thin clients? A: The Konect client has been successfully tested on the XPe thin client OS. Back to top Q: Does Konect require Microsoft Terminal Server Licensing? A: Yes. To gain access to more than the default administration CALS (Client Access Licenses) you will need to acquire TS (Terminal Server) Licensing. Back to top Q: How does Konect licensing work? A: Konect is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Back to top Q: Is ThinPrint .rdp required for the Konect serverware software? A: ThinPrint .rdp is an advanced print functionality module. The ThinPrint .rdp module is an optional feature available for purchase in addition to the Konect software. Technical FAQs Q: Where is Konect installed? A: IT administrators install Konect on either a Windows 2000 or Windows 2003 Server. Konect can be installed on Windows 2003 Small Business Server. However, due to the Microsoft Terminal Server Client Access License limitations on this server, is not recommended. Back to top Q: How easy is Konect to configure? A: Konect provides a simple wizard driven walk-thru installation requiring no downtime, no network interruption, and no programming. For further information on the installation process, feel free to review our white paper. Back to top Q: Do Konect users require any setup? A: Konect users require installation of the Konect Client Software and Konect Active X Control. These client components are made available via an Internet Explorer web browser through a designated URL. Konect will walk the user through a one time, simple wizard driven client installation to configure their system. Back to top Q: Does Konect require the purchase of a web server to function? A: No. Konect utilizes the Windows IIS 5.0 (or higher) web server, a core part of the Windows 2000 and 2003 Server operating systems. Back to top Q: What types of authentication protocols does Konect utilize? A: Konect utilizes Microsoft’s Active Directory (“AD”) authentication protocols and policies to provide secure network access to your users. Back to top Q: If I am currently using Citrix, how easy is it to migrate to Konect? A: Konect should only be installed on a clean server which contain no previous Citrix installations. Back to top Q: Does Konect support SSL? A: Yes. Konect supports secure socket layer 128 bit encryption. Back to top Q: Can Konect hosted applications interact with local desktop apps? A: No. Konect applications are all driven by the terminal server and will only work with other applications installed on the terminal server. Back to top Q: Will the Konect Client install and run on a MAC OS or Linux? A: The Konect Client is designed to only run in the Windows environment. However, with the assistance of certain third part applications, Konect has seen limited success running on the Linux OS. Back to top Q: Can you map more than one drive letter to a users profile with the Konect Webdrive? A: No. The Konect Webdrive is only capable of mapping a single drive letter to a users profile within Konect. Back to top Q: Can I install the Konect Serverware software on Windows 2000/XP/Vista? A: No. The Konect serverware has been designed to work only on Windows Server 2000/2003. Back to top Q: Do I have to use Internet Explorer to download the Konect Client? A: Yes. There are certain ActiveX components other web browsers do not support that the Konect Client requires for download. Back to top Q: Can the Konect Webdrive map Linux file shares? A: No. As Linux cannot adopt user authentication protocols from the Microsoft Windows operating systems the Konect Drive will not recognize these shares. Back to top Q: Does Konect have to be installed in a Domain environment? A: No. The Konect software will function equally well in both a Domain and Workgroup environment. Back to top Q: Do I need to install Konect on every application server? A: No. The Konect software only needs to be installed on one application server. All other servers will only require the Konect Load Balancer to be installed. Back to top Q: Does Konect work with HTTPS? A: Yes. The Konect serverware software and Client software will both work within the HTTPS protocol and adopt any SSL certificates assigned to your server's IIS. Back to top Q: Can the Konect Serverware software run on Windows Server 2003 x64 Edition? A: No. The current version of the Konect Serverware software does not work with 64bit operating systems. Back to top Q: Can you remove access to the local C:\ with Konect? A: No. The Konect software itself cannot remove the local C:\ drive access. However, this can be accomplished through group policies within Microsoft Windows and Active Directory. Back to top Q: Can the Konect Webdrive publish hidden file shares? A: No. The current version of Konect cannot publish hidden fileshares. Back to top Q: Does Microsoft terminal services need to be in Per-User or Per Device Mode when installing? A: It is advised that you setup your terminal server Licensing in Per-User mode. Back to top Q: Does the Konect Client auto-update? A: Yes. Every version after Konect version 6.22 has an auto-update feature built in. Back to top Q: Can the Konect Webdrive make use of a drive letter that's already being used? A: No. The Konect Webdrive must be designated a drive letter that is currently not in use. Back to top Q: What Kind of internet connection is required for Konect. A: As a baseline, a high speed cable connection is recommended for the Konect server. DSL and cable are highly recommended for Client access. Back to top Q: How many concurrent Konect users can I have per server? A: This depends solely on your server's hardware and internet connections. As per Microsoft's terminal server guidelines, more than 30-40 concurrent users are not recommended. For best performance 15-20 users per server are recommended. Back to top Q: Can I install additional Terminal Server CALS on Small Business Server 2003? A: No. The Small Business Server has a limitation of two administrative terminal server CALs and does not provide functionality to support any addition TS CAL licenses. Back to top Q: How do I see how many Konect Licenses I have? A: System administrators can see this by accessing the Konect Management Console on the server and looking into Help > About Konect. Back to top Q: Where can I download the Konect trial? A: From the desktopsites website click the "Try" link or enter in the following URL: http://www.desktopsites.com/tryme1.asp . Back to top Q: How do I register my Konect serverware software to obtain a permanent license key? A: From the Konect Management Console, select Help > About Konect and click the Register button. You will be required to fill out a brief form and submit via the web page. You will be contacted by desktopsites within 24 - 48 hours regarding your registration request and license activation key. Back to top Q: Can I apply my old licenses to a new version of Konect? A: No. The licensing for Konect is version specific. To renew your licenses after a Konect software upgrade you will be required to register the software again. Back to top Q: How long do my Konect licenses last? A: Purchased licenses have no expiry date. No purchase upgrade is required. NOTE:On your initial purpose of the software, you will see an expiration date of one year from the date of original purchase. This date is strictly for desktopsites ensuring that on the date of the suggested expiration the registered owner of the software would be notified of the most recent Konect upgrades and possible major software release. A recommendation for upgrading will be suggested. However, should the registered owner choose to opt out from the software upgrade a permanent license key will then be issued for the then current Konect version running for the registered user. Back to top Q: Can I transfer my license to another server? A: No. Licenses are server specific. Back to top Q: Can I still print in Konect if I do not buy ThinPrint? A: Yes. Utilizing the basic features of Microsoft terminal server print functionality, printer drivers for each user's local printer will have to be installed on the Windows terminal server and assigned to each user as required. Back to top Q: Can Konect and Citrix run on the same server? A: No. It is recommended that Konect and Citrix reside on separate servers to avoid collision of any shared resources. Back to top Q: When I upgrade my Konect serverware do I have to uninstall the old version first? A: Yes. Currently all software upgrades require the previous version to be removed prior to the installion of the new version of Konect. Back to top Q: Can Konect auto log-off users? A: Yes. The User Timeout feature found under within the Utilities section of the Konect Management Consol will allow administrators to set this feature in place with a pre-defined timer. Back to top Q: Does Konect use more bandwidth than standard Terminal Services? A: No. The network usage of Konect is lower than standard terminal services. Back to top Q: Can Konect work within a VPN? A: Yes. While Konect does not require a VPN for remote connectivity it can work along side a VPN. Back to top Q: Where is the Konect Serverware software installed on the server? A: By default the Konect serverware software and Client applications are both installed within the program files of the system drive. Back to top Q: Can I save my files to my local PC? A: Yes. All drives within the Client PC are listed under the local drives section by default, unless this feature is disabled by the administrator. Back to top Q: What happens when my Konect license expires? A: When you Konect license expires users will encounter a user login error when attempting to login with their Konect Client. Back to top Q: Will Konect work over an unsecured wireless network? A: Yes. However, use of an unsecured wireless network is not advised. Back to top Q: Can Konect be used for remote system administration? A: Yes. Though it is not the initial intention for the Konect serverware software to act as a remote administrative tool, the Konect serverware software can be employed to allow system administrators access to their administration tools via Konect. Back to top Q: Why do I need WebDav enabled in IIS? A: WebDav is required to publish the Konect Webdrive. Back to top Q: How log does the Konect serverware software take to install? A: On a prepped server, the average Konect Serverware software installation takes approximately 30 minutes. Back to top Q: What is Konect's impact on my server? A: The Konect serverware software has a very small footprint on the server. However, depending upon the number of Konect users and the applications accessed at a given time the performance may vary. Back to top Q: Can I use Konect when traveling overseas? A: Yes. As long as you have access to the internet and the Konect Client has been downloaded on the client PC, there should be no issues accessing Konect when abroad. Back to top Q: Can Konect be installed on a Domain Controller? A: Yes. Though when installing Konect on a domain controller is it important to note the additional security policy changes required to be made on the Konect (as documented in the Konect installation manual). Back to top Q: Can I install the Konect client on a server? A: No. The Konect Client has been designed to only work for desktop operating systems. Running the Konect Client on a Server Operating system is not recommended and may cause a software looping effect on the server. Back to top Q: Do I need to install Terminal Services? A: No. As a default there are two administrative licenses within Windows Server 2000/2003. However if you require more than two concurrent terminal services CALs you must install additional terminal server CALs. Back to top Administration FAQs Q: How do I administer Konect? A: Konect’s Management Console (KMC) allows an IT administrator to set up, configure, and maintain the settings for Konect in a web browser from any location. Back to top Q: How do I manage users and role-based access to networked resources with Konect? A: Konect fully supports and leverages your organization's user hierarchy in Active Directory. Access to applications and network resources can easily be done based on users, groups, or other role-based classes you have configured in Active Directory. Back to top Purchase & Pricing FAQs Q: How can I purchase Konect? A: Konect is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Konect is available through our website or value-added resellers. Back to top Q: Are there a minimum number of licenses or an initial purchase requirement? A: Customers must purchase the Konect Starter Kit which consists of the Konect CD server software (English version only), 2 concurrent user connection licenses, Installation and Deployment guides, product pricing and the Konect EULA. Customers can purchase additional license packs according to their business needs. License packs can be purchased in increments of 1 or as required. Back to top Q: What are the costs of Konect license packs? A: The standard retail price of Konect license packs are as follows: All prices are in US dollars. License Package Pricing (USD$) Konect Bundled Starter Kit (downloadable version) $848.00 1 Concurrent User Connection License $145.00 5 Concurrent User Connections $725.00 Back to top Q: Whom do I contact in order to obtain a Konect Starter Kit or Connection licenses? A: Please contact our main regional office located in Calgary, Alberta, Canada. Back to top Q: How can I evaluate Konect? A: You can download a 30-day trial evaluation copy of Konect (registration required). Back to top Q: Do you sell and market Konect through resellers and partners? A: We are currently setting up regional partners and national resellers. If you are interested in becoming a business partner please contact us directly at partners@desktopsites.com or by calling our main regional office for more information. Support FAQs Q: What product support is currently available? Email Support Support provided on a pay-per-incident basis Contact us: support@desktopsites.com Engineering support Support provided on a contract basis Consulting assistance Installation, configuration, and deployment support Incident Support Pricing Bundled - 10 Incidents - $1,100.00 USD Independent - Per Incident - $140.00 USD Please note that desktopsites Professional Services provides customers with incident-based support for Konect installation, configuration and / or management problems on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. An incident is explicitly defined as the handling and resolution of a single question or issue regardless of the number of phone calls or emails required. Back to top pcAnywhere is a trademark of Symantec Corporation. GoToMyPC is a registered trademark of Citrix Systems, Inc. Citrix MetaFrame XP is a registered trademark of Citrix Systems, Inc.
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	faqs Product FAQs What is Konect? What are the benefits of Konect? Why is Konect the best access serverware solution available for small and mid-size businesses? What are the advantages of Konect in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? What are the differences between Konect and Microsoft Terminal Services? How are Konect and pcAnywhere™ or GoToMyPC® different? Why would I choose Konect if I am currently using Citrix? How secure is Konect? What types of applications can I access using Konect? Does Konect run on thin clients? Does Konect require Microsoft terminal server licensing? How does Konect licensing work? Is .rdp ThinPrint required as part of the Konect software purchase? Technical FAQs Where is Konect installed? How simple is Konect to configure? Do Konect users require any setup? What types of applications can I access using Konect? Does Konect require the purchase of a web server to function? What types of authentication protocols does Konect utilize? If I am currently using Citrix, how easy is it to migrate to Konect? Does Konect support SSL? Can Konect hosted applications interact with local desktop applications? Will the Konect Client install and run on MAC or Linux OS's? Can you map more than one drive letter with the Konect drive? Can I install the Konect software on Windows 2000/XP/Vista client machines? Do I have to use Internet Explorer to download the Konect Client? Can the Konect Drive map file shares from Linux? Do I need to install Konect in a Domain environment? Do I need to install Konect on every application server? Does Konect work with HTTPS? Can the Konect software work with Windows Server 2003 x64 Edition? Can you remove access to the local C:\ through Konect? Can the Konect Drive publish hidden file shares? Does Konect run on thin clients? Does Konect require Microsoft terminal server licensing? How does Konect licensing work? Does Microsoft terminal services need to be in Per-User or Per Device mode when installing? Is .rdp Thin Print required as part of the Konect software? Does the Konect Client auto-update? Can the Konect Drive make use of a drive letter that is already being used? What kind of Internet connection is required for Konect? How many concurrent Konect users are recommended per server? Can I install additional Microsoft terminal server CALs on a Small Business Server 2003? How can I see how many Konect licenses I have? Where can I download the Konect trial software? How do I register my Konect software? Can I apply my old Konect license activation key to a new version of Konect? Can I transfer my Konect license to another server? Can I print in Konect if I do not use the .rdp Thin Print module? Can Konect and Citrix run on the same server? When I upgrade my Konect software do I have to uninstall the old version? Can Konect auto-logoff users? Does Konect use more bandwidth than standard Microsoft terminal server? Can Konect work within a VPN? Where is Konect installed within the server? Can I drag and drop files onto the Konect Drive from my local client PC? Can I save my Konect Drive files to my local PC? What happens when my Konect software license key expires? Will Konect work over an unsecured wireless network? Can Konect be used for remote administration? Why do I need to enable Webdav in IIS? How long does the Konect software take to install? What is Konect's impact on my server? Can I use Konect when traveling overseas? Can Konect be installed on a Domain Controller? Can I install the Konect Client on my server? Do I need to install Microsoft Terminal Services? Administration FAQs How do I administer Konect? How do I manage users and role-based access to networked resources with Konect? Purchase & Pricing FAQs How can I purchase Konect? Are there a minimum number of licenses or an initial purchase requirement? What are the costs of Konect license packs? Whom do I contact in order to obtain a Konect Starter Kit, and Connection licenses? How can I evaluate Konect? Do you sell and market Konect through resellers and partners? Support FAQs What product support is currently available? Product FAQs Q: What is Konect? A: Konect is a serverware software solution that allows you to centrally manage and deploy networked resources to your users. Konect seamlessly integrates and delivers server-hosted applications, networked files, data sources, web resources and services to employee computers in a highly secure environment without a Terminal Server desktop session. The delivery of these services is done through a normal desktop environment, relieving the demands placed on you by traditional Terminal Services desktop delivery. Back to top Q: What are the benefits of Konect? A: Konect is a highly cost effective software solution for small and mid-size businesses. And with its innovative delivery of networked resources, Konect eliminates the challenges you may have faced with other traditional terminal server applications: No more desktop confusion. Reduced training times and elimination of re-training. Seamless local and remote accessibility. Simplified security administration. Leverages existing infrastructure. Visit the Solutions section on our website for further information. Back to top Q: Why is Konect the best access serverware software solution available for small and mid-size businesses? A: Konect enables small and mid-size businesses with the highly cost effective access serverware software solution needed to support an increasingly mobile workforce, to enable the use of remote offices, and to deploy server-hosted applications and resources to users. See Pricing for further information. Back to top Q: What are the advantages of Konect in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? A: There are several to consider. Desktop-to-desktop solutions require costly software resources to be installed and maintained on each host PC, utilizing all available licenses for one product. In this desktop-to-desktop environment only one user can be logged on to the host PC at any time. And these solutions do not allow you to limit access to applications and resources based on security. Konect is deployed on your server. Konect centralizes software deployment from your server delivering applications and resources to only the right people when needed. Konect allows multiple users access to the same networked resources at any give time. And Konect centralizes application resources saving companies, time, resources and licensing application costs. Back to top Q: What are the differences between Konect and Microsoft Terminal Services? A: One of the main benefits of Konect is that it provides user specific application publishing not available in a traditional Terminal Services solution. In addition, a second terminal server desktop is not required to deliver user specific applications. Back to top Q: How are Konect and pcAnywhere™ or GoToMyPC® different? A: pcAnywhere and GoToMyPC are desktop-to-desktop solutions which allow one user to access one host computer from a remote location. In contrast to the limitations of these one-to-one solutions, Konect is a serverware software solution that allows many users to access the same networked resources from a remote location. Back to top Q: Why would I choose Konect if I am currently using Citrix? A: Konect eliminates many of the challenges you may have faced with other traditional Terminal Services applications: No more desktop confusion - Users work from a normal desktop environment to access local and server-based resources, never having to flip back and forth between local and server desktops. Reduced training times and elimination of re-training - Konect integrates into your users’ normal desktop environment, becoming an accessible resource like any other on their desktop. Simplified deployment, support, and maintenance - Konect is easily deployed on your existing server infrastructure in a matter of minutes and you can have your users accessing network resources shortly thereafter. Because of the user-friendliness of Konect you gain all of the advantages of a Citrix MetaFrame XP implementation with none of the challenges. Cost - Konect is priced for small and mid-size businesses and is therefore a fraction of the cost of a typical Citrix deployment. Back to top Q: How secure is Konect? A: Konect provides users with secure Internet access to networked resources, applications, and data without the cost or complexity of a VPN (Virtual Private Network). Using industry-standard encryption technology, all Konect traffic between the client and the server is secure. Back to top Q: What types of applications can I access using Konect? A: Konect gives your users access to all of your traditional or web-based applications. In addition, Konect manages users’ access to data sources, documents, web content and services. Back to top Q: Does Konect run on thin clients? A: The Konect client has been successfully tested on the XPe thin client OS. Back to top Q: Does Konect require Microsoft Terminal Server Licensing? A: Yes. To gain access to more than the default administration CALS (Client Access Licenses) you will need to acquire TS (Terminal Server) Licensing. Back to top Q: How does Konect licensing work? A: Konect is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Back to top Q: Is ThinPrint .rdp required for the Konect serverware software? A: ThinPrint .rdp is an advanced print functionality module. The ThinPrint .rdp module is an optional feature available for purchase in addition to the Konect software. Technical FAQs Q: Where is Konect installed? A: IT administrators install Konect on either a Windows 2000 or Windows 2003 Server. Konect can be installed on Windows 2003 Small Business Server. However, due to the Microsoft Terminal Server Client Access License limitations on this server, is not recommended. Back to top Q: How easy is Konect to configure? A: Konect provides a simple wizard driven walk-thru installation requiring no downtime, no network interruption, and no programming. For further information on the installation process, feel free to review our white paper. Back to top Q: Do Konect users require any setup? A: Konect users require installation of the Konect Client Software and Konect Active X Control. These client components are made available via an Internet Explorer web browser through a designated URL. Konect will walk the user through a one time, simple wizard driven client installation to configure their system. Back to top Q: Does Konect require the purchase of a web server to function? A: No. Konect utilizes the Windows IIS 5.0 (or higher) web server, a core part of the Windows 2000 and 2003 Server operating systems. Back to top Q: What types of authentication protocols does Konect utilize? A: Konect utilizes Microsoft’s Active Directory (“AD”) authentication protocols and policies to provide secure network access to your users. Back to top Q: If I am currently using Citrix, how easy is it to migrate to Konect? A: Konect should only be installed on a clean server which contain no previous Citrix installations. Back to top Q: Does Konect support SSL? A: Yes. Konect supports secure socket layer 128 bit encryption. Back to top Q: Can Konect hosted applications interact with local desktop apps? A: No. Konect applications are all driven by the terminal server and will only work with other applications installed on the terminal server. Back to top Q: Will the Konect Client install and run on a MAC OS or Linux? A: The Konect Client is designed to only run in the Windows environment. However, with the assistance of certain third part applications, Konect has seen limited success running on the Linux OS. Back to top Q: Can you map more than one drive letter to a users profile with the Konect Webdrive? A: No. The Konect Webdrive is only capable of mapping a single drive letter to a users profile within Konect. Back to top Q: Can I install the Konect Serverware software on Windows 2000/XP/Vista? A: No. The Konect serverware has been designed to work only on Windows Server 2000/2003. Back to top Q: Do I have to use Internet Explorer to download the Konect Client? A: Yes. There are certain ActiveX components other web browsers do not support that the Konect Client requires for download. Back to top Q: Can the Konect Webdrive map Linux file shares? A: No. As Linux cannot adopt user authentication protocols from the Microsoft Windows operating systems the Konect Drive will not recognize these shares. Back to top Q: Does Konect have to be installed in a Domain environment? A: No. The Konect software will function equally well in both a Domain and Workgroup environment. Back to top Q: Do I need to install Konect on every application server? A: No. The Konect software only needs to be installed on one application server. All other servers will only require the Konect Load Balancer to be installed. Back to top Q: Does Konect work with HTTPS? A: Yes. The Konect serverware software and Client software will both work within the HTTPS protocol and adopt any SSL certificates assigned to your server's IIS. Back to top Q: Can the Konect Serverware software run on Windows Server 2003 x64 Edition? A: No. The current version of the Konect Serverware software does not work with 64bit operating systems. Back to top Q: Can you remove access to the local C:\ with Konect? A: No. The Konect software itself cannot remove the local C:\ drive access. However, this can be accomplished through group policies within Microsoft Windows and Active Directory. Back to top Q: Can the Konect Webdrive publish hidden file shares? A: No. The current version of Konect cannot publish hidden fileshares. Back to top Q: Does Microsoft terminal services need to be in Per-User or Per Device Mode when installing? A: It is advised that you setup your terminal server Licensing in Per-User mode. Back to top Q: Does the Konect Client auto-update? A: Yes. Every version after Konect version 6.22 has an auto-update feature built in. Back to top Q: Can the Konect Webdrive make use of a drive letter that's already being used? A: No. The Konect Webdrive must be designated a drive letter that is currently not in use. Back to top Q: What Kind of internet connection is required for Konect. A: As a baseline, a high speed cable connection is recommended for the Konect server. DSL and cable are highly recommended for Client access. Back to top Q: How many concurrent Konect users can I have per server? A: This depends solely on your server's hardware and internet connections. As per Microsoft's terminal server guidelines, more than 30-40 concurrent users are not recommended. For best performance 15-20 users per server are recommended. Back to top Q: Can I install additional Terminal Server CALS on Small Business Server 2003? A: No. The Small Business Server has a limitation of two administrative terminal server CALs and does not provide functionality to support any addition TS CAL licenses. Back to top Q: How do I see how many Konect Licenses I have? A: System administrators can see this by accessing the Konect Management Console on the server and looking into Help > About Konect. Back to top Q: Where can I download the Konect trial? A: From the desktopsites website click the "Try" link or enter in the following URL: http://www.desktopsites.com/tryme1.asp . Back to top Q: How do I register my Konect serverware software to obtain a permanent license key? A: From the Konect Management Console, select Help > About Konect and click the Register button. You will be required to fill out a brief form and submit via the web page. You will be contacted by desktopsites within 24 - 48 hours regarding your registration request and license activation key. Back to top Q: Can I apply my old licenses to a new version of Konect? A: No. The licensing for Konect is version specific. To renew your licenses after a Konect software upgrade you will be required to register the software again. Back to top Q: How long do my Konect licenses last? A: Purchased licenses have no expiry date. No purchase upgrade is required. NOTE:On your initial purpose of the software, you will see an expiration date of one year from the date of original purchase. This date is strictly for desktopsites ensuring that on the date of the suggested expiration the registered owner of the software would be notified of the most recent Konect upgrades and possible major software release. A recommendation for upgrading will be suggested. However, should the registered owner choose to opt out from the software upgrade a permanent license key will then be issued for the then current Konect version running for the registered user. Back to top Q: Can I transfer my license to another server? A: No. Licenses are server specific. Back to top Q: Can I still print in Konect if I do not buy ThinPrint? A: Yes. Utilizing the basic features of Microsoft terminal server print functionality, printer drivers for each user's local printer will have to be installed on the Windows terminal server and assigned to each user as required. Back to top Q: Can Konect and Citrix run on the same server? A: No. It is recommended that Konect and Citrix reside on separate servers to avoid collision of any shared resources. Back to top Q: When I upgrade my Konect serverware do I have to uninstall the old version first? A: Yes. Currently all software upgrades require the previous version to be removed prior to the installion of the new version of Konect. Back to top Q: Can Konect auto log-off users? A: Yes. The User Timeout feature found under within the Utilities section of the Konect Management Consol will allow administrators to set this feature in place with a pre-defined timer. Back to top Q: Does Konect use more bandwidth than standard Terminal Services? A: No. The network usage of Konect is lower than standard terminal services. Back to top Q: Can Konect work within a VPN? A: Yes. While Konect does not require a VPN for remote connectivity it can work along side a VPN. Back to top Q: Where is the Konect Serverware software installed on the server? A: By default the Konect serverware software and Client applications are both installed within the program files of the system drive. Back to top Q: Can I save my files to my local PC? A: Yes. All drives within the Client PC are listed under the local drives section by default, unless this feature is disabled by the administrator. Back to top Q: What happens when my Konect license expires? A: When you Konect license expires users will encounter a user login error when attempting to login with their Konect Client. Back to top Q: Will Konect work over an unsecured wireless network? A: Yes. However, use of an unsecured wireless network is not advised. Back to top Q: Can Konect be used for remote system administration? A: Yes. Though it is not the initial intention for the Konect serverware software to act as a remote administrative tool, the Konect serverware software can be employed to allow system administrators access to their administration tools via Konect. Back to top Q: Why do I need WebDav enabled in IIS? A: WebDav is required to publish the Konect Webdrive. Back to top Q: How log does the Konect serverware software take to install? A: On a prepped server, the average Konect Serverware software installation takes approximately 30 minutes. Back to top Q: What is Konect's impact on my server? A: The Konect serverware software has a very small footprint on the server. However, depending upon the number of Konect users and the applications accessed at a given time the performance may vary. Back to top Q: Can I use Konect when traveling overseas? A: Yes. As long as you have access to the internet and the Konect Client has been downloaded on the client PC, there should be no issues accessing Konect when abroad. Back to top Q: Can Konect be installed on a Domain Controller? A: Yes. Though when installing Konect on a domain controller is it important to note the additional security policy changes required to be made on the Konect (as documented in the Konect installation manual). Back to top Q: Can I install the Konect client on a server? A: No. The Konect Client has been designed to only work for desktop operating systems. Running the Konect Client on a Server Operating system is not recommended and may cause a software looping effect on the server. Back to top Q: Do I need to install Terminal Services? A: No. As a default there are two administrative licenses within Windows Server 2000/2003. However if you require more than two concurrent terminal services CALs you must install additional terminal server CALs. Back to top Administration FAQs Q: How do I administer Konect? A: Konect’s Management Console (KMC) allows an IT administrator to set up, configure, and maintain the settings for Konect in a web browser from any location. Back to top Q: How do I manage users and role-based access to networked resources with Konect? A: Konect fully supports and leverages your organization's user hierarchy in Active Directory. Access to applications and network resources can easily be done based on users, groups, or other role-based classes you have configured in Active Directory. Back to top Purchase & Pricing FAQs Q: How can I purchase Konect? A: Konect is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Konect is available through our website or value-added resellers. Back to top Q: Are there a minimum number of licenses or an initial purchase requirement? A: Customers must purchase the Konect Starter Kit which consists of the Konect CD server software (English version only), 2 concurrent user connection licenses, Installation and Deployment guides, product pricing and the Konect EULA. Customers can purchase additional license packs according to their business needs. License packs can be purchased in increments of 1 or as required. Back to top Q: What are the costs of Konect license packs? A: The standard retail price of Konect license packs are as follows: All prices are in US dollars. License Package Pricing (USD$) Konect Bundled Starter Kit (downloadable version) $848.00 1 Concurrent User Connection License $145.00 5 Concurrent User Connections $725.00 Back to top Q: Whom do I contact in order to obtain a Konect Starter Kit or Connection licenses? A: Please contact our main regional office located in Calgary, Alberta, Canada. Back to top Q: How can I evaluate Konect? A: You can download a 30-day trial evaluation copy of Konect (registration required). Back to top Q: Do you sell and market Konect through resellers and partners? A: We are currently setting up regional partners and national resellers. If you are interested in becoming a business partner please contact us directly at partners@desktopsites.com or by calling our main regional office for more information. Support FAQs Q: What product support is currently available? Email Support Support provided on a pay-per-incident basis Contact us: support@desktopsites.com Engineering support Support provided on a contract basis Consulting assistance Installation, configuration, and deployment support Incident Support Pricing Bundled - 10 Incidents - $1,100.00 USD Independent - Per Incident - $140.00 USD Please note that desktopsites Professional Services provides customers with incident-based support for Konect installation, configuration and / or management problems on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. An incident is explicitly defined as the handling and resolution of a single question or issue regardless of the number of phone calls or emails required. Back to top pcAnywhere is a trademark of Symantec Corporation. GoToMyPC is a registered trademark of Citrix Systems, Inc. Citrix MetaFrame XP is a registered trademark of Citrix Systems, Inc.
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