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	faqs Product FAQs What is Konect Elite? What are the benefits of Konect Elite? Why is Konect Elite the best Windows^® application and desktop virtualization solution available for small and mid-size businesses? What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? What are the differences between Konect Elite and Microsoft's Remote Desktop Services ('RDS')? How are Konect Elite and pcAnywhere™ or GoToMyPC® different? Why would I choose Konect Elite if I am currently using Citrix? How secure is Konect Elite? What types of applications can I access using Konect Elite? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Services server licensing? How does Konect Elite licensing work? Is .rdp ThinPrint required as part of the Konect Elite software purchase? Technical FAQs Where is Konect Elite installed? How simple is Konect Elite to configure? Do Konect Elite users require any setup? What types of applications can I access using Konect Elite? Does Konect Elite require the purchase of a web server to function? What types of authentication protocols does Konect Elite utilize? If I am currently using Citrix, how easy is it to migrate to Konect Elite? Does Konect Elite support SSL? Can Konect Elite hosted applications interact with local desktop applications? Will the Konect Elite Client install and run on MAC or Linux OS's? Can you map more than one drive letter with the Konect Elite drive? Can I install the Konect Elite software on Windows 2000/XP/Vista client machines? Do I have to use Internet Explorer to download the Konect Elite Client? Can the Konect Elite Drive map file shares from Linux? Do I need to install Konect Elite in a Domain environment? Do I need to install Konect Elite on every application server? Does Konect Elite work with HTTPS? Can the Konect Elite software work with Windows Server 2003, 2008, 2008R2 x64 Edition? Can you remove access to the local C:\ through Konect Elite? Can the Konect Elite Drive publish hidden file shares? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Server licensing? How does Konect Elite licensing work? Does Microsoft Remote Desktop Services need to be in Per-User or Per Device mode when installing? Is .rdp Thin Print required as part of the Konect Elite software? Does the Konect Elite Client auto-update? Can the Konect Elite Drive make use of a drive letter that is already being used? What kind of Internet connection is required for Konect Elite? How many concurrent Konect Elite users are recommended per server? Can I install additional Microsoft Remote Desktop Server CALs on a Small Business Server 2003? How can I see how many Konect Elite licenses I have? Where can I download the Konect Elite trial software? How do I register my Konect Elite software? Can I apply my old Konect Elite license activation key to a new version of Konect Elite? Can I transfer my Konect Elite license to another server? Can I print in Konect Elite if I do not use the .rdp Thin Print module? Can Konect Elite and Citrix run on the same server? When I upgrade my Konect Elite software do I have to uninstall the old version? Can Konect Elite auto-logoff users? Does Konect Elite use more bandwidth than standard Microsoft Remote Desktop Server? Can Konect Elite work within a VPN? Where is Konect Elite installed within the server? Can I drag and drop files onto the Konect Elite Drive from my local client PC? Can I save my Konect Elite Drive files to my local PC? What happens when my Konect Elite software license key expires? Will Konect Elite work over an unsecured wireless network? Can Konect Elite be used for remote administration? Why do I need to enable Webdav in IIS? How long does the Konect Elite software take to install? What is Konect Elite's impact on my server? Can I use Konect Elite when traveling overseas? Can Konect Elite be installed on a Domain Controller? Can I install the Konect Elite Client on my server? Do I need to install Microsoft Remote Desktop Services? Administration FAQs How do I administer Konect Elite? How do I manage users and role-based access to networked resources with Konect Elite? Purchase & Pricing FAQs How can I purchase Konect Elite? Are there a minimum number of licenses or an initial purchase requirement? Whom do I contact in order to obtain a Konect Elite Starter Kit, and Connection licenses? How can I evaluate Konect Elite? Do you sell and market Konect Elite through resellers and partners? Support FAQs What product support is currently available? Product FAQs Q: What is Konect Elite? A: Konect Elite Elite is a Windows^® application and desktop virtualization solution that centralizes application and desktop management and delivers applications to physical or virtual desktops on-demand to users anywhere, anytime using any PC, thin client, laptop or netbook. Back to top Q: What are the benefits of Konect Elite? A: Konect Elite Elite dramatically simplifies the world of desktop computing by delivering applications and desktops as an on-demand service to any PC, thin client, laptop or netbook. this, in turn, enables customers to deliver on-demand applications to physical or virtual desktops as a seamless part of their overall strategy, making desktop computing fast, simple and flexible. Accelerating Applications & Desktop Deployments. Centralized Management & Control. Secure Data & Applications. Increase Remote Work Efficiency Providing a Consistent User Access Experience. Enable Flexible Work Scenarios. Reduce TCO While Supporting Business Expansion & Growth. Simplify Maintenance & Support. Visit the About Konect Elite section on our website for further information. Back to top Q: Why is Konect Elite the best Windows^® application and desktop virtualization software solution available for small and mid-size businesses? A: Konect Elite enables small and mid-size businesses with a highly cost effective application and desktop virtualization software solution needed to support an increasingly mobile workforce, to enable the use of remote offices, and to deploy server-hosted applications, desktop and resources to users. In addition, Konect Elite reduces IT operational and support costs, extending the value of your current Microsoft Windows and Server platform investments and fully supports your infrastructure through the adoption of Windows Server 2008R2 and Windows 7. Back to top Q: What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? A: There are several to consider. Desktop-to-desktop solutions require costly software resources to be installed and maintained on each host PC, utilizing all available licenses for one product. In this desktop-to-desktop environment only one user can be logged on to the host PC at any time. And these solutions do not allow you to limit access to applications and resources based on security. Konect Elite is deployed on your server. Konect Elite centralizes software deployment from your server delivering applications, desktops and resources to only the right people when needed. Konect Elite allows multiple users access to the same networked resources at any give time. And Konect Elite centralizes application and desktop resources saving companies time, IT administrative resources and licensing application costs. Back to top Q: What are the differences between Konect Elite and Microsoft Remote Desktop Services? A: Microsoft today, and even with the release of Windows Server 2008R2, still only provides a partial solution to meet the needs of SMBs. SMBs are not small versions of enterprise customers. SMBs need out-of-the-box solutions that are simple and cost effective. Konect Elite integrates unifies, and most importantly, simplifies the Microsoft RDS multiple manager building blocks SMBs must contend with, delivering a single, simplified, easy to use, multi-server management framework interface IT administrators can work from. Visit Konect Elite and Remote Desktop Services Back to top Q: How are Konect Elite and pcAnywhere™ or GoToMyPC® different? A: pcAnywhere and GoToMyPC are desktop-to-desktop solutions which allow one user to access one host computer from a remote location. In contrast to the limitations of these one-to-one solutions, Konect Elite is a serverware software solution that allows many users to access the same networked resources from a remote location. Back to top Q: Why would I choose Konect Elite if I am currently using Citrix? A: Have you attempted to call up Citrix or a Citrix reseller to get product support for a 5 user license? Good Luck! Bottom Line: SMB support needs are different. 1. Support resources that are specifically trained and geared for the needs of small and mid size businesses are different than for large enterprise. For example, if one support person has to one minute be helping a big global customer and then switch gears and try and help out a small office, it's a night-and-day experience. desktopsites focuses on the small customers needs as opposed to trying to play both ends of the spectrum. 2. SMBs are not datacenters. Enterprise broker offerings, such as Citrix ZenApp, are absolute overkill for the SMB market. A vast majority of additional enterprise features provide unnecessary complexity not required nor utilized by SMBs. desktopsites Windows application and desktop virtualization solution delivers core features SMBs need on a Microsoft centric platform. 3. Microsoft-Centric Platform. desktopsites Windows application and desktop virtualization solution is a Microsoft specific platform, not platform agnostic. 98% of SMBs are Microsoft centric. Konect Elite reduces any confusion, cost and complexity of introducing any third party agnostic platforms. 4. Citrix is expensive. Even with the new FlexCast^®license offering from Citrix, it's not even the cost of the software licenses that becomes expensive. Rather, the additional support and maintenance fees that become associated with the licenses becomes out of the reach for the vast majority of SMBs. Back to top Q: How secure is Konect Elite? A: Konect Elite provides users with secure Internet access to networked resources, applications, and data without the cost or complexity of a VPN (Virtual Private Network). Using industry-standard encryption technology, all Konect Elite traffic between the client and the server is secure. Back to top Q: What types of applications can I access using Konect Elite? A: Konect Elite gives your users access to all of your traditional or web-based applications. In addition, Konect Elite manages users’ access to data sources, documents, web content and services. Back to top Q: Does Konect Elite run on thin clients? A: Yes. Konect Elite will run on any thin client which supports Remote Desktop Services 6.0 or higher. Back to top Q: Does Konect Elite require Microsoft Remote Desktop Server Licensing? A: Yes. To gain access to more than the default administration CALS (Client Access Licenses) you will need to acquire Remote Desktop Server Licensing. Back to top Q: How does Konect Elite licensing work? A: Konect Elite is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Back to top Q: Is ThinPrint .rdp required for the Konect Elite serverware software? A: ThinPrint .rdp is an advanced print functionality module that is utilized with Konect Elite in combination with Windows Server 2003. This advanced print module is not utilized when accessing Windows Server 2008R2 with Konect Elite. Technical FAQs Q: Where is Konect Elite installed? A: IT administrators install Konect Elite on either a Windows 2003, 2008 or Windows 2008R2 Server. Konect Elite can be installed on Windows 2003 Small Business Server. However, due to the Microsoft Remote Desktop Server Client Access License limitations on this server, is not recommended. Back to top Q: How easy is Konect Elite to configure? A: Konect Elite provides a simple wizard driven walk-thru installation requiring no downtime, no network interruption, and no programming. Back to top Q: Do Konect Elite users require any setup? A: Konect Elite users require installation of the Konect Elite Client Software. These client components are made available via an Internet Explorer web browser through a designated URL. Konect Elite will walk the user through a one time, simple wizard driven client installation to configure their system. Back to top Q: Does Konect Elite require the purchase of a web server to function? A: No. Konect Elite utilizes the Windows IIS 6.0 (or higher) web server, a core part of the Windows 2003, 2008 or 2008R2 Server operating systems. Back to top Q: What types of authentication protocols does Konect Elite utilize? A: Konect Elite utilizes Microsoft’s Active Directory (“AD”) authentication protocols and policies to provide secure network access to your users. Back to top Q: If I am currently using Citrix, how easy is it to migrate to Konect? A: Konect Elite should only be installed on a clean server which contain no previous Citrix installations. Back to top Q: Does Konect Elite support SSL? A: Yes. Konect Elite supports secure socket layer 128 bit encryption. Back to top Q: Can Konect Elite hosted applications interact with local desktop apps? A: No. Konect Elite applications are all driven by the Remote Desktop Server and will only work with other applications installed on the Remote Desktop Server. Back to top Q: Will the Konect Elite Client install and run on a MAC OS or Linux? A: Currently, the Konect Elite Client is designed to only run in the Windows environment. However, with the assistance of certain third part applications, Konect Elite has seen limited success running on the Linux OS. Back to top Q: Can you map more than one drive letter to a users profile with the Konect Elite Webdrive? A: No. The Konect Elite Webdrive is only capable of mapping a single drive letter to a users profile within Konect Elite. Back to top Q: Can I install the Konect Elite Serverware software on Windows 2000/XP/Vista? A: No. The Konect Elite serverware has been designed to work only on Windows Server 2003, 2008 or 2008R2. Back to top Q: Do I have to use Internet Explorer to download the Konect Elite Client? A: No. You can use other Web browsers such as Mozilla or FireFox to download the Konect Elite client. Back to top Q: Can the Konect Elite Webdrive map Linux file shares? A: No. As Linux cannot adopt user authentication protocols from the Microsoft Windows operating systems the Konect Elite Drive will not recognize these shares. Back to top Q: Does Konect Elite have to be installed in a Domain environment? A: No. The Konect Elite software will function equally well in both a Domain and Workgroup environment. Back to top Q: Do I need to install Konect Elite on every application server? A: No. The Konect Elite software only needs to be installed on one application server. All other servers will only require the Konect Elite Load Balancer to be installed. Back to top Q: Does Konect Elite work with HTTPS? A: Yes. The Konect Elite serverware software and Client software will both work within the HTTPS protocol and adopt any SSL certificates assigned to your server's IIS. Back to top Q: Can the Konect Elite Serverware software run on Windows Server 2003/2008/2008R2 x64 Edition? A: Yes. The Konect Elite Serverware software will work with 64bit operating systems. Back to top Q: Can you remove access to the local C:\ with Konect? A: Yes. This is accomplished through Konect Elite's FlexSpin technology leveraging Microsoft's group policy settings within Microsoft Windows and Active Directory. Back to top Q: Can the Konect Elite Webdrive publish hidden file shares? A: No. The current version of Konect Elite cannot publish hidden file shares. Back to top Q: Does Microsoft Remote Desktop Services need to be in Per-User or Per Device Mode when installing? A: It is advised that you setup your Remote Desktop Server Licensing in Per-User mode. Back to top Q: Does the Konect Elite Client auto-update? A: Yes. Konect Elite has an auto-update feature built in. Back to top Q: Can the Konect Elite Webdrive make use of a drive letter that's already being used? A: No. The Konect Elite Webdrive must be designated a drive letter that is currently not in use. Back to top Q: What Kind of internet connection is required for Konect Elite. A: As a baseline, a high speed cable connection is recommended for the Konect Elite server. DSL and cable are highly recommended for Client access. Back to top Q: How many concurrent Konect Elite users can I have per server? A: This depends solely on your server's hardware and internet connections. As per Microsoft's Remote Desktop Server guidelines, more than 30-40 concurrent users are not recommended. For best performance 15-20 users per server are recommended. Back to top Q: Can I install additional Remote Desktop Server CALS on Small Business Server 2003? A: No. The Small Business Server has a limitation of two administrative Remote Desktop Server CALs and does not provide functionality to support any addition RDS CAL licenses. Back to top Q: How do I see how many Konect Elite Licenses I have? A: System administrators can see this by accessing the Konect Elite Management Console ('KMC')on the server and looking into the right hand action pane under Licensing. Back to top Q: Where can I download the Konect Elite trial? A: From the desktopsites website, click the "Try" link or enter in the following URL: http://www.desktopsites.com/tryme1.asp . Back to top Q: How do I register my Konect Elite serverware software to obtain a permanent license key? A: From the Konect Elite Management Console ('KMC'), within the right hand action pane under Licensing, click the Register button. You will be required to fill out a brief form and submit via the web page. You will be contacted by desktopsites within 24 - 48 hours regarding your registration request and license activation key. Back to top Q: Can I apply my old licenses to a new version of Konect? A: No. The licensing for Konect Elite is version and server specific. To renew your licenses after a Konect Elite software upgrade you will be required to register the software again. Back to top Q: How long do my Konect Elite licenses last? A: Purchased licenses have no expiry date. No purchase upgrade is required. However, an annual support and maintenance program is recommended to purchase for the client. NOTE: On your initial purpose of the software, you will see an expiration date of one year from the date of original purchase. This date is strictly for desktopsites ensuring that on the date of the suggested expiration the registered owner of the software would be notified of the most recent Konect Elite upgrades and possible major software release. A recommendation for upgrading will be suggested. However, should the registered owner choose to opt out from the software upgrade, a permanent license key will then be issued for the then current Konect Elite version running for the registered user. Back to top Q: Can I transfer my license to another server? A: No. Licenses are server specific. Back to top Q: Can I still print in Konect Elite if I do not buy ThinPrint? A: Yes. Utilizing the basic features of Microsoft Remote Desktop Server print functionality, printer drivers for each user's local printer will have to be installed on the Windows Remote Desktop Server and assigned to each user as required. Back to top Q: Can Konect Elite and Citrix run on the same server? A: No. It is recommended that Konect Elite and Citrix reside on separate servers to avoid collision of any shared resources. Back to top Q: When I upgrade my Konect Elite serverware do I have to uninstall the old version first? A: Yes. All software upgrades require the previous version to be removed prior to the installation of the new version of Konect Elite. Back to top Q: Can Konect Elite auto log-off users? A: Yes. The User Timeout feature found under within the Utilities section of the Konect Elite Management Consol will allow administrators to set this feature in place with a pre-defined timer. Back to top Q: Does Konect Elite use more bandwidth than standard Remote Desktop Services? A: No. The network usage of Konect Elite is lower than standard Remote Desktop Services. Back to top Q: Can Konect Elite work within a VPN? A: Yes. While Konect Elite does not require a VPN for remote connectivity, it can work along side a VPN. Back to top Q: Where is the Konect Elite Serverware software installed on the server? A: By default, the Konect Elite serverware software and Client applications are both installed within the c:programfiles\deskopsites of the system drive. Back to top Q: Can I save my files to my local PC? A: Yes. All drives within the Client PC are listed under the local drives section by default, unless this feature is disabled by the administrator. Back to top Q: What happens when my Konect Elite license expires? A: When you Konect Elite license expires users will encounter a user login error when attempting to login with their Konect Elite Client. Back to top Q: Will Konect Elite work over an unsecured wireless network? A: Yes. However, use of an unsecured wireless network is not advised. Back to top Q: Can Konect Elite be used for remote system administration? A: Yes. Though it is not the initial intention for the Konect Elite serverware software, to act as a remote administrative tool, the Konect Elite serverware software can be employed to allow system administrators access to their administration tools via Konect Elite. Back to top Q: Why do I need WebDav enabled in IIS? A: WebDav is required to publish the Konect Elite Webdrive mapping features. Back to top Q: How log does the Konect Elite serverware software take to install? A: On a prepped server, the average Konect Elite Serverware software installation takes approximately 20 minutes. Back to top Q: What is Konect Elite's impact on my server? A: The Konect Elite serverware software has a very small footprint on the server. However, depending upon the number of Konect Elite users and the applications accessed at a given time, the performance may vary. Back to top Q: Can I use Konect Elite when traveling overseas? A: Yes. As long as you have access to the internet and the Konect Elite Client has been downloaded on the client PC, there should be no issues accessing Konect Elite when abroad. Back to top Q: Can Konect Elite be installed on a Domain Controller? A: Yes. Though this is not recommended if the Domain Controller will be used as a Remote Desktop Server (Terminal Server). Back to top Q: Can I install the Konect Elite client on a server? A: No. The Konect Elite Client has been designed to only work for desktop operating systems. Running the Konect Elite Client on a Server Operating system is not recommended and may cause a software looping effect on the server. Back to top Q: Do I need to install Remote Desktop Services? A: No. As a default there are two administrative licenses within Windows Server 2003/2008/2008R2. However, if you require more than two concurrent Remote Desktop Server CALs, you must install additional Remote Desktop Server CALs. Back to top Administration FAQs Q: How do I administer Konect Elite? A: Konect Elite's Management Console (KMC) allows an IT administrator to set up, configure, and maintain the settings for Konect Elite in a web browser from any location. Back to top Q: How do I manage users and role-based access to networked resources with Konect Elite? A: Konect Elite fully supports and leverages your organization's user hierarchy in Active Directory. Access to applications and network resources can easily be done based on users, groups, or other role-based classes you have configured in Active Directory. Back to top Purchase & Pricing FAQs Q: How can I purchase Konect? A: Konect Elite is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Konect Elite is available through our website or value-added resellers. Back to top Q: Are there a minimum number of licenses or an initial purchase requirement? A: Customers must purchase the Konect Elite Starter Kit which consists of the Konect Elite server software (English version only), 2 concurrent user connection licenses, Installation and Deployment guides, and the Konect Elite EULA. Customers can purchase additional licenses according to their business needs. Licenses can be purchased in increments of 1 or as required. Back to top Q: Whom do I contact in order to obtain a Konect Elite Starter Kit or Connection licenses? A: Please contact our main regional office located in Calgary, Alberta, Canada. Back to top Q: How can I evaluate Konect Elite? A: You can download a 30-day trial evaluation copy of Konect Elite (registration required). Back to top Q: Do you sell and market Konect Elite through resellers and partners? A: We are currently setting up regional partners and national resellers. If you are interested in becoming a business partner please contact us directly at partners@desktopsites.com or by calling our main regional office for more information. Support FAQs Q: What product support is currently available? Email / Phone Support An Annual Support & Maintenance Policy is recommended for continued product support and product upgrades. Product Support Contact us: support@desktopsites.com Engineering support Support provided on a contract basis Consulting assistance Installation, configuration, and deployment support Incident Support Pricing Please note that desktopsites Professional Services provides customers with incident-based support for Konect Elite installation, configuration and / or management problems on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. An incident is explicitly defined as the handling and resolution of a single question or issue regardless of the number of phone calls or emails required. Back to top pcAnywhere is a trademark of Symantec Corporation. GoToMyPC is a registered trademark of Citrix Systems, Inc. Citrix / Citrix ZenApp is a registered trademark of Citrix Systems, Inc.		about Konect Elite pricing white papers solutions success stories faqs buy now try now resellers support

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		home \| about desktopsites \| news & press \| investors \| partners \| careers
about Konect Elite \| solutions \| buy / try \| resellers \| success stories \| faqs \| support / tools / notices




	faqs Product FAQs What is Konect Elite? What are the benefits of Konect Elite? Why is Konect Elite the best Windows^® application and desktop virtualization solution available for small and mid-size businesses? What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? What are the differences between Konect Elite and Microsoft's Remote Desktop Services ('RDS')? How are Konect Elite and pcAnywhere™ or GoToMyPC® different? Why would I choose Konect Elite if I am currently using Citrix? How secure is Konect Elite? What types of applications can I access using Konect Elite? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Services server licensing? How does Konect Elite licensing work? Is .rdp ThinPrint required as part of the Konect Elite software purchase? Technical FAQs Where is Konect Elite installed? How simple is Konect Elite to configure? Do Konect Elite users require any setup? What types of applications can I access using Konect Elite? Does Konect Elite require the purchase of a web server to function? What types of authentication protocols does Konect Elite utilize? If I am currently using Citrix, how easy is it to migrate to Konect Elite? Does Konect Elite support SSL? Can Konect Elite hosted applications interact with local desktop applications? Will the Konect Elite Client install and run on MAC or Linux OS's? Can you map more than one drive letter with the Konect Elite drive? Can I install the Konect Elite software on Windows 2000/XP/Vista client machines? Do I have to use Internet Explorer to download the Konect Elite Client? Can the Konect Elite Drive map file shares from Linux? Do I need to install Konect Elite in a Domain environment? Do I need to install Konect Elite on every application server? Does Konect Elite work with HTTPS? Can the Konect Elite software work with Windows Server 2003, 2008, 2008R2 x64 Edition? Can you remove access to the local C:\ through Konect Elite? Can the Konect Elite Drive publish hidden file shares? Does Konect Elite run on thin clients? Does Konect Elite require Microsoft Remote Desktop Server licensing? How does Konect Elite licensing work? Does Microsoft Remote Desktop Services need to be in Per-User or Per Device mode when installing? Is .rdp Thin Print required as part of the Konect Elite software? Does the Konect Elite Client auto-update? Can the Konect Elite Drive make use of a drive letter that is already being used? What kind of Internet connection is required for Konect Elite? How many concurrent Konect Elite users are recommended per server? Can I install additional Microsoft Remote Desktop Server CALs on a Small Business Server 2003? How can I see how many Konect Elite licenses I have? Where can I download the Konect Elite trial software? How do I register my Konect Elite software? Can I apply my old Konect Elite license activation key to a new version of Konect Elite? Can I transfer my Konect Elite license to another server? Can I print in Konect Elite if I do not use the .rdp Thin Print module? Can Konect Elite and Citrix run on the same server? When I upgrade my Konect Elite software do I have to uninstall the old version? Can Konect Elite auto-logoff users? Does Konect Elite use more bandwidth than standard Microsoft Remote Desktop Server? Can Konect Elite work within a VPN? Where is Konect Elite installed within the server? Can I drag and drop files onto the Konect Elite Drive from my local client PC? Can I save my Konect Elite Drive files to my local PC? What happens when my Konect Elite software license key expires? Will Konect Elite work over an unsecured wireless network? Can Konect Elite be used for remote administration? Why do I need to enable Webdav in IIS? How long does the Konect Elite software take to install? What is Konect Elite's impact on my server? Can I use Konect Elite when traveling overseas? Can Konect Elite be installed on a Domain Controller? Can I install the Konect Elite Client on my server? Do I need to install Microsoft Remote Desktop Services? Administration FAQs How do I administer Konect Elite? How do I manage users and role-based access to networked resources with Konect Elite? Purchase & Pricing FAQs How can I purchase Konect Elite? Are there a minimum number of licenses or an initial purchase requirement? Whom do I contact in order to obtain a Konect Elite Starter Kit, and Connection licenses? How can I evaluate Konect Elite? Do you sell and market Konect Elite through resellers and partners? Support FAQs What product support is currently available? Product FAQs Q: What is Konect Elite? A: Konect Elite Elite is a Windows^® application and desktop virtualization solution that centralizes application and desktop management and delivers applications to physical or virtual desktops on-demand to users anywhere, anytime using any PC, thin client, laptop or netbook. Back to top Q: What are the benefits of Konect Elite? A: Konect Elite Elite dramatically simplifies the world of desktop computing by delivering applications and desktops as an on-demand service to any PC, thin client, laptop or netbook. this, in turn, enables customers to deliver on-demand applications to physical or virtual desktops as a seamless part of their overall strategy, making desktop computing fast, simple and flexible. Accelerating Applications & Desktop Deployments. Centralized Management & Control. Secure Data & Applications. Increase Remote Work Efficiency Providing a Consistent User Access Experience. Enable Flexible Work Scenarios. Reduce TCO While Supporting Business Expansion & Growth. Simplify Maintenance & Support. Visit the About Konect Elite section on our website for further information. Back to top Q: Why is Konect Elite the best Windows^® application and desktop virtualization software solution available for small and mid-size businesses? A: Konect Elite enables small and mid-size businesses with a highly cost effective application and desktop virtualization software solution needed to support an increasingly mobile workforce, to enable the use of remote offices, and to deploy server-hosted applications, desktop and resources to users. In addition, Konect Elite reduces IT operational and support costs, extending the value of your current Microsoft Windows and Server platform investments and fully supports your infrastructure through the adoption of Windows Server 2008R2 and Windows 7. Back to top Q: What are the advantages of Konect Elite in comparison to desktop-to-desktop solutions such as Microsoft’s Remote Desktop Connection? A: There are several to consider. Desktop-to-desktop solutions require costly software resources to be installed and maintained on each host PC, utilizing all available licenses for one product. In this desktop-to-desktop environment only one user can be logged on to the host PC at any time. And these solutions do not allow you to limit access to applications and resources based on security. Konect Elite is deployed on your server. Konect Elite centralizes software deployment from your server delivering applications, desktops and resources to only the right people when needed. Konect Elite allows multiple users access to the same networked resources at any give time. And Konect Elite centralizes application and desktop resources saving companies time, IT administrative resources and licensing application costs. Back to top Q: What are the differences between Konect Elite and Microsoft Remote Desktop Services? A: Microsoft today, and even with the release of Windows Server 2008R2, still only provides a partial solution to meet the needs of SMBs. SMBs are not small versions of enterprise customers. SMBs need out-of-the-box solutions that are simple and cost effective. Konect Elite integrates unifies, and most importantly, simplifies the Microsoft RDS multiple manager building blocks SMBs must contend with, delivering a single, simplified, easy to use, multi-server management framework interface IT administrators can work from. Visit Konect Elite and Remote Desktop Services Back to top Q: How are Konect Elite and pcAnywhere™ or GoToMyPC® different? A: pcAnywhere and GoToMyPC are desktop-to-desktop solutions which allow one user to access one host computer from a remote location. In contrast to the limitations of these one-to-one solutions, Konect Elite is a serverware software solution that allows many users to access the same networked resources from a remote location. Back to top Q: Why would I choose Konect Elite if I am currently using Citrix? A: Have you attempted to call up Citrix or a Citrix reseller to get product support for a 5 user license? Good Luck! Bottom Line: SMB support needs are different. 1. Support resources that are specifically trained and geared for the needs of small and mid size businesses are different than for large enterprise. For example, if one support person has to one minute be helping a big global customer and then switch gears and try and help out a small office, it's a night-and-day experience. desktopsites focuses on the small customers needs as opposed to trying to play both ends of the spectrum. 2. SMBs are not datacenters. Enterprise broker offerings, such as Citrix ZenApp, are absolute overkill for the SMB market. A vast majority of additional enterprise features provide unnecessary complexity not required nor utilized by SMBs. desktopsites Windows application and desktop virtualization solution delivers core features SMBs need on a Microsoft centric platform. 3. Microsoft-Centric Platform. desktopsites Windows application and desktop virtualization solution is a Microsoft specific platform, not platform agnostic. 98% of SMBs are Microsoft centric. Konect Elite reduces any confusion, cost and complexity of introducing any third party agnostic platforms. 4. Citrix is expensive. Even with the new FlexCast^®license offering from Citrix, it's not even the cost of the software licenses that becomes expensive. Rather, the additional support and maintenance fees that become associated with the licenses becomes out of the reach for the vast majority of SMBs. Back to top Q: How secure is Konect Elite? A: Konect Elite provides users with secure Internet access to networked resources, applications, and data without the cost or complexity of a VPN (Virtual Private Network). Using industry-standard encryption technology, all Konect Elite traffic between the client and the server is secure. Back to top Q: What types of applications can I access using Konect Elite? A: Konect Elite gives your users access to all of your traditional or web-based applications. In addition, Konect Elite manages users’ access to data sources, documents, web content and services. Back to top Q: Does Konect Elite run on thin clients? A: Yes. Konect Elite will run on any thin client which supports Remote Desktop Services 6.0 or higher. Back to top Q: Does Konect Elite require Microsoft Remote Desktop Server Licensing? A: Yes. To gain access to more than the default administration CALS (Client Access Licenses) you will need to acquire Remote Desktop Server Licensing. Back to top Q: How does Konect Elite licensing work? A: Konect Elite is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Back to top Q: Is ThinPrint .rdp required for the Konect Elite serverware software? A: ThinPrint .rdp is an advanced print functionality module that is utilized with Konect Elite in combination with Windows Server 2003. This advanced print module is not utilized when accessing Windows Server 2008R2 with Konect Elite. Technical FAQs Q: Where is Konect Elite installed? A: IT administrators install Konect Elite on either a Windows 2003, 2008 or Windows 2008R2 Server. Konect Elite can be installed on Windows 2003 Small Business Server. However, due to the Microsoft Remote Desktop Server Client Access License limitations on this server, is not recommended. Back to top Q: How easy is Konect Elite to configure? A: Konect Elite provides a simple wizard driven walk-thru installation requiring no downtime, no network interruption, and no programming. Back to top Q: Do Konect Elite users require any setup? A: Konect Elite users require installation of the Konect Elite Client Software. These client components are made available via an Internet Explorer web browser through a designated URL. Konect Elite will walk the user through a one time, simple wizard driven client installation to configure their system. Back to top Q: Does Konect Elite require the purchase of a web server to function? A: No. Konect Elite utilizes the Windows IIS 6.0 (or higher) web server, a core part of the Windows 2003, 2008 or 2008R2 Server operating systems. Back to top Q: What types of authentication protocols does Konect Elite utilize? A: Konect Elite utilizes Microsoft’s Active Directory (“AD”) authentication protocols and policies to provide secure network access to your users. Back to top Q: If I am currently using Citrix, how easy is it to migrate to Konect? A: Konect Elite should only be installed on a clean server which contain no previous Citrix installations. Back to top Q: Does Konect Elite support SSL? A: Yes. Konect Elite supports secure socket layer 128 bit encryption. Back to top Q: Can Konect Elite hosted applications interact with local desktop apps? A: No. Konect Elite applications are all driven by the Remote Desktop Server and will only work with other applications installed on the Remote Desktop Server. Back to top Q: Will the Konect Elite Client install and run on a MAC OS or Linux? A: Currently, the Konect Elite Client is designed to only run in the Windows environment. However, with the assistance of certain third part applications, Konect Elite has seen limited success running on the Linux OS. Back to top Q: Can you map more than one drive letter to a users profile with the Konect Elite Webdrive? A: No. The Konect Elite Webdrive is only capable of mapping a single drive letter to a users profile within Konect Elite. Back to top Q: Can I install the Konect Elite Serverware software on Windows 2000/XP/Vista? A: No. The Konect Elite serverware has been designed to work only on Windows Server 2003, 2008 or 2008R2. Back to top Q: Do I have to use Internet Explorer to download the Konect Elite Client? A: No. You can use other Web browsers such as Mozilla or FireFox to download the Konect Elite client. Back to top Q: Can the Konect Elite Webdrive map Linux file shares? A: No. As Linux cannot adopt user authentication protocols from the Microsoft Windows operating systems the Konect Elite Drive will not recognize these shares. Back to top Q: Does Konect Elite have to be installed in a Domain environment? A: No. The Konect Elite software will function equally well in both a Domain and Workgroup environment. Back to top Q: Do I need to install Konect Elite on every application server? A: No. The Konect Elite software only needs to be installed on one application server. All other servers will only require the Konect Elite Load Balancer to be installed. Back to top Q: Does Konect Elite work with HTTPS? A: Yes. The Konect Elite serverware software and Client software will both work within the HTTPS protocol and adopt any SSL certificates assigned to your server's IIS. Back to top Q: Can the Konect Elite Serverware software run on Windows Server 2003/2008/2008R2 x64 Edition? A: Yes. The Konect Elite Serverware software will work with 64bit operating systems. Back to top Q: Can you remove access to the local C:\ with Konect? A: Yes. This is accomplished through Konect Elite's FlexSpin technology leveraging Microsoft's group policy settings within Microsoft Windows and Active Directory. Back to top Q: Can the Konect Elite Webdrive publish hidden file shares? A: No. The current version of Konect Elite cannot publish hidden file shares. Back to top Q: Does Microsoft Remote Desktop Services need to be in Per-User or Per Device Mode when installing? A: It is advised that you setup your Remote Desktop Server Licensing in Per-User mode. Back to top Q: Does the Konect Elite Client auto-update? A: Yes. Konect Elite has an auto-update feature built in. Back to top Q: Can the Konect Elite Webdrive make use of a drive letter that's already being used? A: No. The Konect Elite Webdrive must be designated a drive letter that is currently not in use. Back to top Q: What Kind of internet connection is required for Konect Elite. A: As a baseline, a high speed cable connection is recommended for the Konect Elite server. DSL and cable are highly recommended for Client access. Back to top Q: How many concurrent Konect Elite users can I have per server? A: This depends solely on your server's hardware and internet connections. As per Microsoft's Remote Desktop Server guidelines, more than 30-40 concurrent users are not recommended. For best performance 15-20 users per server are recommended. Back to top Q: Can I install additional Remote Desktop Server CALS on Small Business Server 2003? A: No. The Small Business Server has a limitation of two administrative Remote Desktop Server CALs and does not provide functionality to support any addition RDS CAL licenses. Back to top Q: How do I see how many Konect Elite Licenses I have? A: System administrators can see this by accessing the Konect Elite Management Console ('KMC')on the server and looking into the right hand action pane under Licensing. Back to top Q: Where can I download the Konect Elite trial? A: From the desktopsites website, click the "Try" link or enter in the following URL: http://www.desktopsites.com/tryme1.asp . Back to top Q: How do I register my Konect Elite serverware software to obtain a permanent license key? A: From the Konect Elite Management Console ('KMC'), within the right hand action pane under Licensing, click the Register button. You will be required to fill out a brief form and submit via the web page. You will be contacted by desktopsites within 24 - 48 hours regarding your registration request and license activation key. Back to top Q: Can I apply my old licenses to a new version of Konect? A: No. The licensing for Konect Elite is version and server specific. To renew your licenses after a Konect Elite software upgrade you will be required to register the software again. Back to top Q: How long do my Konect Elite licenses last? A: Purchased licenses have no expiry date. No purchase upgrade is required. However, an annual support and maintenance program is recommended to purchase for the client. NOTE: On your initial purpose of the software, you will see an expiration date of one year from the date of original purchase. This date is strictly for desktopsites ensuring that on the date of the suggested expiration the registered owner of the software would be notified of the most recent Konect Elite upgrades and possible major software release. A recommendation for upgrading will be suggested. However, should the registered owner choose to opt out from the software upgrade, a permanent license key will then be issued for the then current Konect Elite version running for the registered user. Back to top Q: Can I transfer my license to another server? A: No. Licenses are server specific. Back to top Q: Can I still print in Konect Elite if I do not buy ThinPrint? A: Yes. Utilizing the basic features of Microsoft Remote Desktop Server print functionality, printer drivers for each user's local printer will have to be installed on the Windows Remote Desktop Server and assigned to each user as required. Back to top Q: Can Konect Elite and Citrix run on the same server? A: No. It is recommended that Konect Elite and Citrix reside on separate servers to avoid collision of any shared resources. Back to top Q: When I upgrade my Konect Elite serverware do I have to uninstall the old version first? A: Yes. All software upgrades require the previous version to be removed prior to the installation of the new version of Konect Elite. Back to top Q: Can Konect Elite auto log-off users? A: Yes. The User Timeout feature found under within the Utilities section of the Konect Elite Management Consol will allow administrators to set this feature in place with a pre-defined timer. Back to top Q: Does Konect Elite use more bandwidth than standard Remote Desktop Services? A: No. The network usage of Konect Elite is lower than standard Remote Desktop Services. Back to top Q: Can Konect Elite work within a VPN? A: Yes. While Konect Elite does not require a VPN for remote connectivity, it can work along side a VPN. Back to top Q: Where is the Konect Elite Serverware software installed on the server? A: By default, the Konect Elite serverware software and Client applications are both installed within the c:programfiles\deskopsites of the system drive. Back to top Q: Can I save my files to my local PC? A: Yes. All drives within the Client PC are listed under the local drives section by default, unless this feature is disabled by the administrator. Back to top Q: What happens when my Konect Elite license expires? A: When you Konect Elite license expires users will encounter a user login error when attempting to login with their Konect Elite Client. Back to top Q: Will Konect Elite work over an unsecured wireless network? A: Yes. However, use of an unsecured wireless network is not advised. Back to top Q: Can Konect Elite be used for remote system administration? A: Yes. Though it is not the initial intention for the Konect Elite serverware software, to act as a remote administrative tool, the Konect Elite serverware software can be employed to allow system administrators access to their administration tools via Konect Elite. Back to top Q: Why do I need WebDav enabled in IIS? A: WebDav is required to publish the Konect Elite Webdrive mapping features. Back to top Q: How log does the Konect Elite serverware software take to install? A: On a prepped server, the average Konect Elite Serverware software installation takes approximately 20 minutes. Back to top Q: What is Konect Elite's impact on my server? A: The Konect Elite serverware software has a very small footprint on the server. However, depending upon the number of Konect Elite users and the applications accessed at a given time, the performance may vary. Back to top Q: Can I use Konect Elite when traveling overseas? A: Yes. As long as you have access to the internet and the Konect Elite Client has been downloaded on the client PC, there should be no issues accessing Konect Elite when abroad. Back to top Q: Can Konect Elite be installed on a Domain Controller? A: Yes. Though this is not recommended if the Domain Controller will be used as a Remote Desktop Server (Terminal Server). Back to top Q: Can I install the Konect Elite client on a server? A: No. The Konect Elite Client has been designed to only work for desktop operating systems. Running the Konect Elite Client on a Server Operating system is not recommended and may cause a software looping effect on the server. Back to top Q: Do I need to install Remote Desktop Services? A: No. As a default there are two administrative licenses within Windows Server 2003/2008/2008R2. However, if you require more than two concurrent Remote Desktop Server CALs, you must install additional Remote Desktop Server CALs. Back to top Administration FAQs Q: How do I administer Konect Elite? A: Konect Elite's Management Console (KMC) allows an IT administrator to set up, configure, and maintain the settings for Konect Elite in a web browser from any location. Back to top Q: How do I manage users and role-based access to networked resources with Konect Elite? A: Konect Elite fully supports and leverages your organization's user hierarchy in Active Directory. Access to applications and network resources can easily be done based on users, groups, or other role-based classes you have configured in Active Directory. Back to top Purchase & Pricing FAQs Q: How can I purchase Konect? A: Konect Elite is sold and licensed on a concurrent user (number of users accessing resources simultaneously) basis. Konect Elite is available through our website or value-added resellers. Back to top Q: Are there a minimum number of licenses or an initial purchase requirement? A: Customers must purchase the Konect Elite Starter Kit which consists of the Konect Elite server software (English version only), 2 concurrent user connection licenses, Installation and Deployment guides, and the Konect Elite EULA. Customers can purchase additional licenses according to their business needs. Licenses can be purchased in increments of 1 or as required. Back to top Q: Whom do I contact in order to obtain a Konect Elite Starter Kit or Connection licenses? A: Please contact our main regional office located in Calgary, Alberta, Canada. Back to top Q: How can I evaluate Konect Elite? A: You can download a 30-day trial evaluation copy of Konect Elite (registration required). Back to top Q: Do you sell and market Konect Elite through resellers and partners? A: We are currently setting up regional partners and national resellers. If you are interested in becoming a business partner please contact us directly at partners@desktopsites.com or by calling our main regional office for more information. Support FAQs Q: What product support is currently available? Email / Phone Support An Annual Support & Maintenance Policy is recommended for continued product support and product upgrades. Product Support Contact us: support@desktopsites.com Engineering support Support provided on a contract basis Consulting assistance Installation, configuration, and deployment support Incident Support Pricing Please note that desktopsites Professional Services provides customers with incident-based support for Konect Elite installation, configuration and / or management problems on a fee per incident basis. desktopsites Professional Services reserves the right to transfer support issues to its resellers. An incident is explicitly defined as the handling and resolution of a single question or issue regardless of the number of phone calls or emails required. Back to top pcAnywhere is a trademark of Symantec Corporation. GoToMyPC is a registered trademark of Citrix Systems, Inc. Citrix / Citrix ZenApp is a registered trademark of Citrix Systems, Inc.		about Konect Elite pricing white papers solutions success stories faqs buy now try now resellers support

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